Otter Growth
    Advisory
    Notes
    ArticleJan 20257 min read

    Monthly vs annual subscriptions: the thirds that decide your LTV:CAC

    Buyers split into rough thirds: never annual, convincible, always annual. Your paywall only moves the middle one, and weekly is the lever most teams have never tested.

    Michael Berliner
    Michael Berliner
    Product growth advisor & operator

    A third of your buyers will never buy annual. A third take annual without being asked. Only the middle third is moved by anything you build, and that is what a paywall is for. So the job was never converting monthly buyers to annual. It's monetizing low commitment and high commitment differently, and weekly is the plan most teams haven't tried.

    A third of your users are never buying annual.

    No paywall you build is going to change that.

    Your buyers split into thirds

    Here is the read I have landed on after enough of these. Buyers at a subscription paywall split into three groups, and in my experience it is roughly even thirds.

    A third will never commit for a year. Either they won't tie themselves to anything for twelve months, or they don't trust the plan yet. Some of them will tell you outright.

    A third takes annual for the discount without being asked. You didn't convince them. They were always going to.

    The middle third can be convinced. That's the only group your paywall actually moves.

    WHO IS BUYING Never annual The middle Always annual Will not commit for a year, or does not trust it yet. Test weekly here. Can be convinced, and the only group tactics move. This is what a paywall is for. Takes the discount without ever being asked. Spend nothing here. Roughly a third each, in my experience. The ends do not move.
    Almost all paywall work goes into moving the two ends. The two ends are exactly the groups that already decided.

    The ends don't move

    That picture changes what you are optimizing.

    Most teams run pricing as one job: get monthly buyers onto annual. So the paywall work goes into arguing with the third that was never going to commit, and into re-selling the third that had already made up its mind before the screen loaded.

    Neither group is listening. One has a reason not to commit that your discount doesn't touch. The other is already yours, and every pixel you spend on them is a pixel you didn't spend on the group in the middle.

    Run it as two jobs instead. Monetize low commitment and high commitment differently, and stop treating the low-commitment third as a conversion failure.

    Why the middle third is worth the argument

    The middle third is worth fighting for because of what happens after the sale.

    Netflix earns its monthly charge because you open it most days. The value is continuous, so the charge always feels like it was worth paying. That's why everyone copied the model, and for anything with a real daily cadence it's still the right call.

    Learning doesn't work that way, and neither does most of what people buy in order to improve themselves. Someone signs up in a burst of motivation, which is reliably the shortest-lived thing about them, learns hard for a stretch, drifts, and comes back months later carrying a slightly different goal.

    These are personal-investment products. You buy them against uphill motivation, not toward an obvious pleasure. Nobody needs discipline to open Netflix. Plenty of people need discipline to open the language app they genuinely want to be the kind of person who uses.

    That distinction predicts the billing problem better than the category label does. Education, health and fintech land here most often, but the test isn't which industry you're in, it's whether using the product costs the user something emotionally before it pays them back. If it does, motivation fades on a schedule, and a monthly plan turns every one of those fades into a live cancel decision.

    An annual commitment absorbs the fades and gives the outcome enough time to actually arrive. That's the whole mechanism, and it's why the middle third is the group your paywall should be built around.

    Lever one: weekly plans for the low-commitment third

    This is the lever most teams still haven't pulled, and it's the one I'd test first.

    A weekly price amortizes to roughly double the monthly one. So even if someone stays a shorter time, you often come out revenue positive on that user compared to the monthly plan they would otherwise have bought.

    That's the whole argument for weekly, and it's aimed squarely at the third that was never going to commit for a year. They've told you what they're willing to do: pay for a short horizon. A weekly plan sells them exactly that, at a price that reflects what a short horizon actually costs you.

    It's untested at most companies, which is the other reason to run it. You already know what your monthly plan does. You don't know what weekly does, and finding out is a pricing change rather than a rebuild.

    Lever two: a paywall built for the middle third

    Everything else goes to the group in the middle, and here the plays are well understood.

    Lead with annual. Show it broken down to a monthly price so the comparison the buyer is making is the one you want them making. Price the discount loudly. Put monthly and weekly behind a "view all plans" submenu rather than presenting them as the reasonable default. I've written up the plan-structure side of this in more detail in subscription pricing and trial structure.

    The objection is always the same, and it's fair: does pushing annual this hard cost you conversions at the paywall? Usually a little, yes.

    Two things about that. The conversions you give up skew heavily toward users who were going to churn in month two anyway, so you're trading a number you report for a number you bank. And that's uncomfortable when conversion rate is the metric your team is graded on, which is the real reason this change is hard to get approved rather than hard to execute.

    The other half of the answer is lever one. If weekly is in the lineup, the low-commitment buyer you were worried about losing has somewhere to go that's better for both of you.

    The takeaway

    Stop running pricing as a campaign to convert monthly buyers to annual.

    Segment by commitment instead. A third has already opted out of a year, a third has already opted in, and the third in the middle is the only one your paywall is talking to. Build the paywall for them, sell the low-commitment third a plan that fits the horizon they will actually agree to, and spend nothing on the group that was always going to buy.

    Common questions

    Should I be converting monthly subscribers to annual plans?

    That's the wrong job. Roughly a third of buyers will never commit for a year and a third take annual unprompted, so the only group your paywall moves is the middle third. Build for them, and monetize the low-commitment third differently instead of treating them as a conversion you failed to make.

    Why test a weekly plan instead of just pushing annual?

    Because a weekly price amortizes to roughly double the monthly one. Even if a weekly subscriber stays a shorter time, that user can come out revenue positive against the monthly plan they would otherwise have bought. It's the plan most teams have never tested, and it's aimed at the third that has already told you they won't commit for a year.

    Will pushing annual hurt my conversion rate?

    Usually a little, at the paywall. The conversions you give up skew heavily toward users who would have churned in month two, so you're trading a reported number for a banked one. Offering weekly alongside it gives the low-commitment buyer somewhere to go.

    Are monthly subscriptions bad for every app?

    No. Monthly works for daily-use products like Netflix, where the value feels continuous and the charge always feels earned. It struggles on products bought against uphill motivation, where motivation fades on a schedule and every quiet stretch becomes another cancel decision. The useful question isn't whether monthly is bad, it's which third of your buyers a given plan is for.

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