Otter Growth
    Advisory
    Case studies
    B2B team-management SaaS for small and mid-size companies

    An Acquisition Engine Overhaul That Lifted Leads 65%

    Stood up paid acquisition from zero, rebuilt the conversion funnel from landing page to account creation, and instrumented all of it. Weekly leads rose 65% and signup completion doubled.

    Product
    B2B team-management SaaS for small and mid-size companies
    Model
    $10 per user per month, self-serve, no sales team
    Timeframe
    4 months

    Results

    +65%
    Weekly new-account leads
    2x
    Signup-to-account-creation
    +65% weekly new-account leads

    The situation

    No paid acquisition, a marketing site that could not be measured end to end, and no way to tell whether a signup ever became a team that used the product.

    A funnel counted by an event that fired late, fired twice, and called old companies new

    What we did

      • Stood up paid acquisition from zero: picked the channels, built the first ad creative on five tested motivators, set budget allocation across Google and Meta
      • Rebuilt the conversion funnel: migrated the site to an AI-native platform, rebuilt the landing pages and a competitor comparison hub, reworked account creation in two releases. Completion doubled
      • Instrumented it end to end: one event taxonomy from site visit to account to first teammate invite, read weekly
      • Checked the numbers before chasing them: a reported halving of signup-to-trial was a counting error, an organic decline was branded click-through, not rankings. Both got a hold, not a project
      • Moved the goal to activated accounts: defined the metric with leadership, wrote the events engineering needed, designed the activation and lifecycle program to move it
      • Handed over a repo the team runs: every deliverable, a timeline, open questions with owners, and the working methods
    Paid acquisition from zero, and the funnel rebuilt around it
    Measured end to end, then moved the goal to activated accounts

    Four months in, the easy read was that acquisition had worked and the job was to push harder. Leads were up 65%. But new revenue had not followed, and an account that never invites a teammate is not a customer. So the work shifted to defining an activated account, getting the exact events in front of engineering, and building the program to move that number. The overhaul is the headline. The shift is what mattered.

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